Hungate Cottages - Open from July 4th

Following the recent updated government advice, we are looking forward to re-opening our doors here at Hungate from July 4th.  We wish to reassure those guests who choose to holiday at Hungate that, following a detailed risk assessment, we have spent time carefully planning and adjusting our procedures to help ensure your stay is as safe, relaxing and enjoyable as possible.

Book with Confidence

For any new 2020 bookings, we wish to reassure our guests that should the government change their guidance regarding overnight stays at any time, we will continue to postpone or refund bookings as we have been doing during the recent weeks.

While we are making every effort to follow guidelines and re-open safely, we do understand that everyone's individual situation is different.  Should you have an existing booking that you wish to discuss, please don't hesitate to contact us.

 

Covid-19 – Additional Measures for the comfort and safety of Hungate guests

See below for details on small changes we have made to your cottage and the Hungate Cottages grounds for the safety and comfort of our guests and staff.

We ask that all guests ensure they do not display symptoms of Coronavirus (persistent dry cough, fever, loss of taste or smell) before they travel to Hungate.  Should symptoms develop during your stay, we ask that you inform us immediately.

Before Your Arrival

We will send pre-arrival information by email pertaining to your visit.  We ask that any extra items be requested in advance of your visit (baby cot, high chair, stair gate) so that everything can be in place before you arrive.

Social Distancing During Your Stay

While we will be here to give you a warm welcome on arrival, we will do so from a safe 2 metre distance. We will point you in the direction of your cottage where you will find a laminated information sheet giving more details about your cottage. We are always available on site or on the end of the phone for any queries.

Although our cottages are completely self-contained, we ask that our guests always maintain a 2 metre distance from others while in the grounds of the cottages.

Cottage Cleanliness

We always strive to maintain extremely high standards of cleanliness at Hungate Cottages. During the Covid-19 outbreak we will be taking additional steps recommended by Public Health England for cleaning in non-healthcare settings.

All contact surfaces such as handles, switches, remote controls, keys and laminated information sheets will be disinfected with Dettol products.

Fabric surfaces such as sofas, curtains and rugs will be sprayed with Dettol disinfectant spray.

Antibacterial cleaning products and hand wash have been provided for use during your stay.

We are also taking extra steps to safeguard our staff and housekeepers, including employing extra staff members and providing protective equipment for all staff.

Visitors

If you are planning on meeting friends or family on site while you are staying with us, may we please ask you to confirm by email or text message to let us know how many people and the date of their visit. This information will be added to your booking information for insurance, safeguarding and in the event we need to ‘track and trace’.

Other Temporary Changes

Per government advice, we have removed non-essential items from your cottage.

We have removed books, games and guest information folders from your cottage.  Local information regarding Restaurants and Visitor Attractions can now be found on our website under the News & Events page, Local Info.

Where possible, we have reduced the soft furnishings in your cottage (cushions and throws) so that we are able to rotate them between guest arrivals.

During the summer months, logs and kindling bundles will be available for guests to collect from the log store.

Our children's play area will be open for use but please ensure you wash your hands as you enter and again as you leave.  A hand sanitiser is installed near the entrance for your convenience.  We ask that you do not leave children unattended and you maintain a safe distance from other guests.

Our bicycle storage is now limited.  Some cottages have garages, and some have space in their downstairs cloakroom if bikes cannot stay on your car during your visit.  Please contact us for more information.  We cannot be held responsible for any loss or damage to your bikes during your stay.  For your peace of mind we have now installed CCTV in the car park.